The installation angle of the device will affect its detection range. The recommended downward tilt angle is 15°（Please control the angle within 10°~30°）Increasing the downward tilt angle will reduce the detection distance.
Note: 4G Starlight Camera is not suitable for upward elevation installation.
For accurate motion detection, it is recommended to maintain an angle of more than 45° between the facing direction of the camera and the pedestrian walkway in the monitoring area.
Avoid installing it on air vents such as air conditioners, as hot wind waves can easily cause a false trigger.
Setting the Detection Sensitivity
Open the device APP, enter Setting > Motion Detection > Motion Test Mode
Walk left and right in front of the device
Check whether the detection distance is appropriate through the device indicator light.
You can adjust the detection distance by changing the sensitivity gear.
Setting the Activity Zone
Activity Zone avoids objects or areas that are not expected to cause a detection, such as trees, windmills, lights, roads with heavy traffic, etc.
Activity Zone should cover the target detection area as much as possible, but the above-mentioned parts that are easy to be detected by mistake should be eliminated.
Power Unlocked!
Do you ever feel that you’re getting out-smarted by your smart home? We know that the sheer level of features on our products can be a little overwhelming. So to make life easier, we want to share with you tips into how to best use your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart home class.
Where you can find us
If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:
1）eufy Security app → Help → Call us/Feedback.
2）Ask your questions here at the bottom of this post.
Urgently awaiting cloud storage and proper thumbnails in the events section of the app. Without cloud pretty useless. Cameras workings ok so far, motion detection misses sometimes.
mine are mint. Had them for 3 weeks now. Only issue can be when your trying to load the live view up once something has been detected. It can just become a little bit too much for the camera when it’s trying to record, alarms going off, lights flashing and your trying to live stream.
Will this 4G LTE Starlight work with a Google Fi nano sim card or the Google Fi data service? Please let me know, I want to purchase this cam. Thank you
One camera works great other one won’t stay charged with solar or plugged in to outlet. Keeps going offline , error msg. Low battery. Very frustrating. I need this camera for security, I live alone , in bad neighborhood.
I think most people complaining … didn’t put anytime to understand and setup the camera properly…
I’ve got two of them … because it’s easy to install with solar and doesn’t require wifi. They’re great for my job site where it’s not easy to charge and no wifi . New construction.
I get notified for everything from trades to deliveries.
It’s the best value I’ve found …
Other brands with similar specs are charging 6-8 times the price .
I’m actually going to get the home version as well because I’m so impressed.
So how much is the monthly fee? Box and description say no monthly fee. Then I set mine up and have got 100mbs to use and thats it…. I could just use my cell cameras if this is the case and have much better quality.
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