Not sure if anybody tried.
Is it possible to disable this sync button hardware or dummy it from the eufy 3 camera?
Oh no just buyed the new dual doorbell. Thank god I haven’t opened it yet so I will send it back tomorrow! I was going to buy two Eufycams 3 as well. But with this major bug I will buy a different security system from another company.
This is so ridiculous!
I spoke with Eufy on live chat about it this week, the CS rep didn’t have a clue what I was talking about but said he had passed my concerns on to their technical department and that they would be in touch. The tech dept did contact me and they asked me to describe the major security flaw. This was my response to them:
My concerns are regarding the below:
Major Flaw - Delete Homebase data via camera - Queries - Eufy Security Collective
How can this be a feature included by design? Basically, someone could walk onto my property and damage or steal whatever they want and then all they have to do is remove the camera or any other cameras, press the sync button for 10 secs then all evidence of them ever being there is gone! How is that a security system?
Also they could keep the £200+ cameras and then either sell them or connect them to their own system and no one is any the wiser. How can a camera be so easily removed from a person’s system without the admin of that system giving approval? It invites people to steal the cameras, why should I buy one when I can nip down the street remove theirs, hold sync to wipe the footage and then install it on my system. Hey presto free camera.
No other major brand has this feature which is just ridiculous by design. It’s a fundamental security flaw.
I have seen thousands of posts regarding this across many forums including Eufy’s own, its also now being featured on YouTube reviewers’ videos:
My question is do you have any intention of addressing your customers and potential customers concerns about this?
You are losing an unquestionable number of sales due to this fundamental flaw by design, I was going to purchase the new Eufy Cam 3 with homebase 3 until I found out this. Now I am looking at another brand for my house security requirements, I will also be removing the Eufy products I currently have as I cannot trust the product. Until this issue is resolved I’m afraid myself and who knows how many more thousands of people will no longer purchase or use Eufy products.
This was brought to your attention almost 2 years ago and still nothing has been done.
Listen to your customers, without your customers you have no brand.
Today I received a reply:
Safety is always the core of the eufy brand. Thank you so much for your attention and feedback for us!
We have set up a special engineering team to conduct technical solutions to ensure this issue can be resolved, ASAP. In order to provide the stability of the system and the safety of all users. Our engineering team is not only tackling problems quickly but also doing a complete test and evaluation. Ensure the safety of every eufy user.
In fact, all eufy Camera recording data is stored locally and encrypted. Only the user can access it through the eufy Security account.
Our action plan, “press and hold 10s on the Sync button erase binding and settings feature” will be canceled.
If you have any questions, you are more than welcome to contact us at any time!
Reference TicketTNW386461594 if contacting a CSR
Yong Gates
Eufy Customer Support Engineer
Promising response but actions speak louder than words. I guess we will see.
5 Likes
Don’t hold your breath. This is exactly the same type of response that I received from Eufy when I did an exhaustive test of their devices and forwarded the results to them. I wasn’t the first to find the issue, but I was the first to do the test on door sensors and motion detectors as well as cameras that also have sync issues. I opened a ticket in March 2020 and was told their engineering team was working the issue, but it would take 2- 3 months to fix. When I didn’t hear from them after 3+ months, they said it was a complex issue and they needed another 3-4 months. After that, they closed my ticket and support went back to " working by design". Don’t expect Eufy to fix this. They couldn’t give a shit about their customers, just the next buck.
What is the timeline of this fix. I bought 8 cameras. Planning to return all of them.
There will be no fix…… Eufy have been aware of this issue for over 2 years now and their position is that it is a design feature to protect users data not a bug or fault. Pathetic tbh. Wish I had never bought into their ‘security system’
1 Like
Bought a 2k doorbell eufy cameras on Black Friday and after testing, I decided to return it. I do like them, the price, all the functions, but with the ‘sync’ flaw i would not say this is a security camera, is more like a video cam to me.
Has anyone seen this?
Specifically:
Currently, you are only allowed to remove the S330/S300 eufyCam(eufyCam 3/3C) from HomeBase 3 by using the eufySecurity App, rather than pressing the camera’s SYNC button for 10
That is a start, no?
1 Like
Let’s hope this will be kept. If I read “currently” it seems they are trying to allow this in the future.
My Solo OutdoorCam’s C24 received an firmware update today.
Info on the update stating that holding the SYNC button down for 10 seconds will not reset the cam.
Could this be a start for a fix?
EDIT: I just realized, if your cameras have on board storage its own memory or SD card that it records to then this firmware update for the SYNC button would not apply, if a perp was going to try to erase the footage why not just take the whole cam? This update should not have gone out to the Solo Cams.
The fix would only apply to videos that record onto the HomeBase.
My cameras have also received this update. Took Eufy almost 2 years but better late than never I guess.
I bear in mind English is not everyone’s first language and “Currently” may mean “Now”
I’ve not tested it though!
So does this change sole the issue it sounds like I’d does? And if so which cameras will it be rolled out to? My cams (2c’s) have had no such firmware update as of yet….
So it seems they have recently just made this issue even worse, at least you could still access the footage from the removed cam (Via Holding Sync Button) on there cloud storage via the web if you were prepared to pay the subscription (which I did) but now the events can not even be accessed on there cloud storage via the web as in there words “they have removed/closed the events function as they are upgrading the system”, they did not advise of a timeline that this upgrade will take.
So today I got a reply from Eufy support regarding the ticket I created last year about the sync button issue. Their response is below:
Thanks for your feedback and for providing useful information!
We are so glad to share with you, the issue “press and hold 10s Sync button erased the connection data” has been resolved.
Our engineering team has developed new firmware to address this issue. Once updated to the latest firmware, press and hold on Sync Button will not erase connection data anymore. You can update to the latest firmware version to resolve issues for your eufy Security devices.
If you have any questions or concerns, don’t hesitate to contact us at any time!
Reference TicketTNW386461594 if contacting a CSR
Yong Gates
Eufy Customer Support Engineer
Find out all about your eufy products (incl. FAQs, Tips, How-Tos, Videos) in our support center: https://support.eufylife.com
Which firmware version is it and when will it be rolled out? I don’t see that there has been any firmware update on my 2c Homebase recently and it says it’s up to date…. Let’s see if there is an update in the coming days / week but I wouldn’t hold your breath!
Which cameras and Homebase is Thai in relation to? Looking at posts above it looks like this fix only apples to home base 3 nit Homebase 2 ?
I don’t think the homebases get that update?
Just the cameras… it started rolling out in early December.
Which cameras is this applicable to? Which firmware version number is it? I still don’t have an update like this using eufy 2c cameras
Still no update for me either … I have the homebase 2 with x2 Eufy 2c cameras in the UK … 