Keypad Essentials | Unlock the Power of eufy

Hi, eufy fans,

Do you ever feel that you’re getting out-smarted by your smart home? Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart-home class.

For today’s post, we will explore a few must-know tips for using your eufy Security Keypad. :video_game:

Your Keypad can act as the control center for all things security in your home. View it as your helpful assistant in operating your ecosystem and directly activating necessary security modes.

By using your Keypad properly you can enjoy:

  • :round_pushpin:One key control when arming and disarming the status of your cameras, motion sensors, and entry sensors.

  • :selfie: No need to pull out your phone! Switch modes with ease at the tap of a button when you leave or return home.

  • :family_man_woman_boy: Made for the whole family. Create individual passcodes so you know who is coming or going and set temporary ones for anyone who comes to visit.

Let’s take a look at some must-know tips that will turn you into a Keypad pro in no time!

Keypad Essentials :bulb:

Tips 1: Alarm delay (when returning home)

If you have activated a security mode that has a HomeBase alarm action, you can set a delay time before the alarm will sound. :bell:

The alarm delay feature leaves you enough time to enter your house and switch to your desired security mode via the Keypad.

:open_file_folder: Going to
Settings → Security mode settings → Alarm delay settings → Select the delay time → Select the device that needs to be delayed

Tips 2: Leaving delay (when leaving your home)

If you have activated a security mode that has a HomeBase alarm action and you have to pass by a triggered device before leaving your house, you can set a delay time.

The delay allows you to leave home without triggering any alarm. You should leave the house before the countdown ends. :alarm_clock:

:open_file_folder: Going to
Settings → Leaving delay settings → Select the delay time → Select the device that needs to be delayed

Tips 3: Custom security modes

Custom security modes allow you to optimize the settings and actions of all of your security devices to suit your needs.

You can set up to 3 custom modes that can be activated by pressing the CUS button on your Keypad. Set a custom mode such as “sleep mode” that disarms certain devices in a given room.

:open_file_folder: Going to
Settings → Custom → Select CUS mode

Tips 4: Assigning passwords to family members and visitors

Allow access to family members and guests by setting individual or temporary passcodes.
Keep track of activity and make security convenient for the entire household.

:open_file_folder: Going to
Keypad settings → Custom access code → Add Password → Enter the user name, passcode number, and validity period

Tips 5: Password-free arming

By enabling password-free arming you can instantly switch between security modes without the need to enter a passcode.

Enabling this setting allows for quick and easy use of your Keypad while leaving or from Low security mode :house: to High security mode :running_man:.

When password-free arming is active you can complete the following mode changes without a password:

  • From Home Mode to Away Mode
  • From CUS Mode to Away Mode
  • From Off Mode to Away / Home / CUS

:open_file_folder: Going to : Keypad Settings → Switch mode with access code off

:bulb:Be sure to use this information to make the most out of your eufy Security Keypad and ecosystem.

Power Unlocked!:unlock:

Where you can find us :smile:

If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:

1)eufy Security app → Help → Call us/Feedback.

2)Ask your questions here at the bottom of this post.

3)Send us an email:

We will get back to you as soon as possible.

Thank you for your support.

eufy Security Team

:face_with_monocle:For more official tutorials, please click here!


Great details on how to use the keypad, thanks @Yanyee1 :+1:

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Nice details :+1:

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When will this be available in Europe ? Can’t wait ! :slight_smile:


Even my wife could operate the no password easy mode change option :+1:t2:

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I’m based in the UK. Bought 2 of these from Amazon a few weeks ago. Also bought the door and motion sensors.


Have you guys updated the cameras and keypad to be able to arm and disarm all cameras?


When do you expect to include all cameras? The keypad is useless until then.


Any update on when? Soon like this year, or soon like this month?


Made a thread for this, but figured this might get some more attention:

I’ve gone through the setup steps, removed and re- added the device a bunch of times, and done the pinhole reset.

Nothing seems to finish the setup. I still have “setup is not done yet” in red at the bottom of my device on the app. The annoying thing is, when it’s like this each time I click the device on the app, it makes me create a new code, even if I make it the same, the keypad gets confused and misbehaves.

Regarding the installation problem you mentioned, please contact our customer team via We will check the details for you.

I got 2 Homebases. It’s a joke that I can’t control both with one keypad.


It makes NO SENSE to buy this if it doesn’t control all the cameras, sensors, etc. I’m not buying it because of that. Too bad guys…


Please @Mengdi give us a sign you are working on it! Please!


Please add a backlit version of keypad for night time use and have doorbell and door lock intergrade with one another and and the alarm. Please add WiFi dongle for door lock. I use a lot of eufy products and seamless intergration is the only thing I find myself longing for. Products work great but keep building on what you have and you will have customers for life.


I’m super disappointed! FIX THIS! Every time I try to setup the damn keypad it gives me setup is not done yet in my Android app! Very very frustrating for this price!

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You can contact our customer service team via about this issue, and we will check it in detail for you.

Any update, this is obviously a feature others want.

@Yanyee1 any updates? Don’t you guys want to sell more hardware?!