Video freezes after 10 seconds

Hallo,

I have indtalled the doorbell.
But when I start the camera it establishes the connection, but after 10 seconds the video freezes and the connection rate ist 0.
I tried using wifi, cable, different locations.
Nothing changes…

An ideas?

Jan

I’m having same issue with my Eufy indoor cam C24.

which model camera and version, type of app