Upcoming Server Upgrades

Dear eufy users,

We are in the process of upgrading our servers in order to provide you, the users a greater experience. Please be aware of the following:

  • The upgrade to the app servers will take place on 6/16/2021 8:00 AM - 8:30 AM (GMT).
  • During this time the eufy Security app will be unavailable for 30 minutes.
  • Your security devices will operate as normal. Only the use of the app will be affected.

If you have any questions or encounter any problems, please contact our customer service team through support@eufylife.com.


Thx for the heads up. Any area involved in the update we should double-check when you all are done?


Why on earth would you choose to run an update precisely when post persons are likely to be ringing doorbells to make deliveries?

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For “Users a greater experience” What would that be i wonder, too many issues to fix, a change log of what the upgrade actually is would help


They don’t deliver at the GMT morning time in New Zealand, so whatever time is chosen somebody will be affected.