Upcoming Server Upgrades on April 18, 2023

News
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Dear eufy Security users,

We are upgrading our servers on April 18, 2023 to enhance the user experience. Please be aware of the following:

  • The upgrade to the app servers will take place at the time listed in the following time zones:

    • Auckland Time: April 18, 2023, 09:00 p.m. to 09:10 p.m.

    • Sydney Time: April 18, 2023, 07:00 p.m. to 07:10 p.m.

    • U.S. Eastern Time: April 18, 2023, 05:00 a.m. to 05:10 a.m.

    • U.S. Central Time: April 18, 2023, 04:00 a.m. to 04:10 a.m.

    • U.S. Mountain Time: April 18, 2023, 03:00 a.m. to 03:10 a.m.

    • U.S. Pacific Time: April 18, 2023, 02:00 a.m. to 02:10 a.m.

  • The eufy Security app will be unavailable for use during the 10-minute window that the server upgrade is being performed.

  • Your security devices will continue to operate as normal during the server upgrade. Only use of the app will be affected.

If you have any questions or encounter any problems, please contact our customer service team through support@eufylife.com.

Thank you,

eufy Security Team

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Thank you for the heads up…appreciated

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Thank you for letting us know

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Thanks for the updates, and the heads up

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Thanks for letting me know

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Let the updates roll!

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Just now finding out nothing of this system I own is local. At the whim of eufy to maintain my $1,200 system and not brick everything. :rofl:

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Thank you for the information

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Thankyou for letting me know :+1:

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Appreciate the update

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Non for WA Australia

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Thank you for letting me know

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Appreciate the update

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I appreciate you letting us know! Thank you.

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Nandri mone. Correct time theerkaney

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Thank you for the update

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Thank you for letting us know this. My system is not acting right. :frowning:

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:sleepy: I can’t get my wired in spotlight cam back online and you are going to mess with it

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Will this fix the problem with viewing events on the android app

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Cheers for the heads up…

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