UnableTo see doorbell from echo show

After the recent update I can no longer view my doorbell from my echo show 8. It hangs on a white screen with eufy security showing and a thumping sound. I’ve rebooted the doorbell with no luck. Any ideas?

Can you go back to an older firmware?

Hey @Patrol_412

Thank you for letting us know about this issue.
Could you please confirm if the firmware version is V1.6.8? If the issue still persists, you can reach out to support@eufylife.com.

Please provide your eufy account so we can have the engineering team to look into this case for you.

Thank you so much for your patience and support! Have a nice day!