I have the same issue.
I’ve worked out that the live feed works when:
(a) the camera detects motion and sends a notification to the app which I click; and
(b) when the doorbell button is pressed and sends a notification to the app which I click.
If I want to just view the live feed without a notification being present on the app or without it detecting motion, it does not work. In those cases, the app spends about 5 - 10 seconds saying that it is trying to establish a secure connection, then gives an error message saying that it has failed to establish a p2p connection.
After such an error, if I move in front of the camera or press the doorbell button, I can immediately view the live feed. This indicates it is unlikely to be a connection quality / strength issue and in fact either:
(a) some kind of firmware or software issue; or
(b) something odd like it running an unsecured feed for motion / doorbell ring triggered video feed vs a secured connection for other access to the video feed.
The doorbell is recording the motion and doorbell button push events and they are accessible via the app.
I can’t update the settings on the doorbell using the app. Every time I try, it says it has failed. This includes setting of motion sensitivity, motion zones, etc. The app will however allow updates of settings on the chime.
My set up:
- Chime (version 3.3.0.1m_0.6, subsystem 0.0.0.4)
- S210 doorbell (version 3.0.7.1)
- iPhone 8 plus
- standard ISP provided wifi router
I’ve tested the wifi signal using the Eufy app and it says ‘solid’ full signal for both chime and s210 doorbell. They are all within 5m of the router and each other.
The tech support are helping me out via email, but have quickly reverted to asking for serial numbers and product details, indicating they are likely going to offer me a replacement if their suggestions do not work.
Their suggestions have been to:
- check wifi strength (all fine, didn’t fix)
- reset the chime in the app (done, didn’t fix)
- reset the doorbell by removing the pairing in the app, charging the doorbell for 2+ hours and then re-pairing it on the app (done, didn’t fix)
Others in and around 2021 have said adjusting wifi settings, limiting it to 20mhz only (rather than allowing 20/40mhz switching), sometimes fixes this issue. I checked my wifi settings and it was already set to 20mhz only. Whilst I was in the wifi settings, I swapped the wifi channel just in case it was a traffic issue - didn’t fix it.
A quick Google search shows massive volumes of posts on this issue in 2021, a dip in such posts, and then a massive surge once again from about March 2024 onward. Judging by that trend, my guess is a firmware or app update has caused this problem.
It does not matter whether my phone is connected to the wifi or using cellular data. The same issue occurs.
Some have suggested turning off 2 factor authentication. Tried it, didn’t work.
I will continue to update you all in the hope of helping others in this situation.