Secure connection error

When trying to answered a doorbell ring on an Xfinity 2.4 network, I get waiting for a secure connection then it times out.

Thank you for reaching out. @DoorCam13

In this case, could you please try the mobile network on your phone and see if it helps?

If the issue still persists, please provide:

  • Your eufy account
  • The serial number on the Doorbell device

Please send the information to Looking forward to getting you taken care of as soon as possible!

No the mobile connection does not work either. Just stuck on secure connection error. If I am already in the app when I get a doorbell ring it works just fine. I’ll email over the stuff now.

Thank you for your update on this case.

The email should be replied within 24 hours. Thanks again for all your patience and support!

If you need further assistance, please don’t hesitate to contact us at any time.