Hi. First Eufy product bought, mounted and (after a bit of fettling) activated
Has anyone encountered any problems activating 4G/LTE on the S330 Cam?
I’m using an O2 pay monthly SIM card and entering the apn details i have confirmed to be working (in a phone) but the camera can’t connect or even on auto-setup.
The camera is on wifi at the moment but the wifi is spotty at best and hence the reason to get an LTE camera.
Also, using the LTE service, the app seems to imply that there is no provision for Homebase3 connection for non-local backups. Is that correct? If so, I’ll have to get some larger micro SD cards!
Okey dokey. Guess I’m alone in having LTE issues or not many people have the camera here?
I’ve tried O2/EE/Vodafone pay monthly sims and none work.
O2 pay and go, EE pay and go, Lebara (VF MVNO) pay and go - none of which work.
I’m trying Vodafone direct pay and go shortly, and potentially 3 but it’s dependant on VF working.
The included EIoT club sim works (which weirdly uses the 3 network here) but is horrendously expensive.
Has anyone with any other Eufy LTE product had any issues or experiences to share?
Do these cameras lock themselves to the first sim that works?
In my professional experience, there’s no difference to the end equipment what type of subscription is included on a SIM card nor if it’s a MVNO versus MNO so it’s indicative of a hardware fault/design configuration. Potentially a batch issue given I purchased during the first month of release.
Cheers
Update 1: Vodafone pay & go doesn’t work. If I manage to get out and procure a 3UK sim I’ll give that a go, but otherwise I’ll probably send these back and try another brand or spend some money improving the WiFi for a normal/traditional wireless camera.
I’m going to try and activate one of the previous pay monthly SIM cards again with a friend who works in the engineering area of the network capturing traces so I can debug from there.
I don’t have that camera and it seems odd that you’re having difficulty with other Sim cards…
So you got the UK 3 to activate and you also are receiving notifications of motion detected which sounds like things should be working now.
I would think that you should at least be able to see LiveView - (what’s happening in real time)
Beginning to wonder if the camera is a dud?
Any comments from eufy support if you had contacted them? Sorry I can’t help you out, but thanks for posting your issues with the camera.
The notifications take up less bandwidth to send than the videos themselves.
I’ve fed back the other day so it’s still early to have an answer but when I started having troubles with different SIM cards I rang the support telephone number so it won’t be new.
Especially since the event videos were accessible when the camera was connected via WiFi.
So it would seem it’s a potential dud camera, and as I bought two on the same order, I’m sincerely hoping it’s not a faulty batch.
So I’ve finally got an O2 pay monthly SIM card to work.
Took the camera out to an open field closer to a known stronger cell mast, changed the newly visible antenna setting to internal (as opposed to default - external) and punched in the apn (no username, no password, no authentication) and it works.
Video decryption works (4k, colour night vision, audio etc)
Now for my second camera I’ll be activating on WiFi, updating firmware and then switching to 4G.
Fingers crossed that’s a lot smoother to get up and running!
Tho I don’t understand that antenna setting?
Internal/external… Don’t see an external antenna on it.
Unless it depends on if you are using Wi-Fi or cellular, you would think it would know what to switch to automatically??
So I did a search on it and found some inside views of the camera.
There’s the usual Wi-Fi antenna and there is a Main antenna also a Diversity antenna which both are for the 4G LTE ( Antenna diversity is a technique that will increase the quality and reliability of a wireless link . If one antenna has a weaker / fader signal, the other will most likely have a better signal.
Also a GPS antenna.
