Getting notifications but recording is missing

Queries
1

Hi,
I’ve got a brand new Eufy Security 2K Indoor Camera 3 days ago. It has a brand new Sandisk 128GB SD card in it.
I do receive notifications for events, but sometimes when I want to look at the recording the app says:
“This file has been deleted due to overwriting or manually deleting”
I have not deleted these and the SD card has got more than 100GB of free space in it. It was formatted by the camera when it was inserted. So, shouldn’t be any over-writing or deleting happening here.

The camera is set to record 24/7.
I can go back to the time of notification and see 1080p constant recording and the actual “trigger” (human or pet) in it. So, it was not a false notification. The SD looks to be working well too. But there is no 2K recording saved. The event does not show on the calendar too.

2

Do you have ios or android device?

Andriod version has a play back jogging issue. but you can get the events.
all events seems to be 2k format. but all other recording in continuos mode will be 1080p only.

Often it takes 30 seconds to show event thumbnail. after the notification ding.

if you have the error message, try reformat sd card. I cannot day it will help.
May try different brand with class 10 endurance sd card?