Firmware Update

I cannot get my firmware to update. Everything is hooked up correctly, just will not update the firmware

I recently set up a wired doorbell and couldn’t get it to upgrade the firmware manually, no matter what I tried. Eventually, after having given up trying, I came back to it a day later and it had automatically updated. So I’d leave it switched on and be patient.

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Thank you for reaching out.

In this case, could you please let us know your eufy account? And the also serial number for the doorbell device, so we can upgrade the firmware for you

Remember your satisfaction is our top priority and we will be sure to resolve the issue for you.