Similar issue here in the UK. I can view live camera feed from their web interface but I can’t even reboot the homebase from the app without getting “Failed to request (-23)”
Same here!
Question to owners of the doorbell As I have just bought the wired doorbell some days ago
Does this problem occurs more often?
Possibly auth? ¯_(ツ)_/¯
Same here Holland
servers are down, that’s it. By passing with the wifi, it’s ok. By passing with internet connection it’s ko. You will never access directly to your network remotly. You will first of all access to eufy system that will access to your eufy system. But If the eufy servers are down…
Got the same message. SOLVED after deactivating VPN. Works on Android, IOS and web now. Seems that there was an update as there was no issue before.
Same issue here in Belgium… Hope they fix it soon.
Same issue here too. First time spending £90+ on a doorbell and day one, problems. Still have time to return I guess…will see how long this lasts
Working again… France
Working again for me now.
Same issue for me in France as well.
Can’t do anything.
Can’t reboot my home base remotely.
I’m 600km away from my cameras.
Hope Eufy can address this urgently.
Good reason why RTSP support is ever more important for the 2k Doorbells!
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Wat was de oplossing?
Agreed. Still not functioning here. It’s not good enough for a security application
Do you know if a “status page” exists? I mean, without luck, I would never have found this forum… And for me, it was a “local” problem…
Ye same issue here since a couple of hours not able to access my cameras. I was quite fond of my security system. But this is very annoying 
anybody who had an update from Anker / Eufy?
I am also from the Netherlands.
Still off in Ireland also, same issue,
Still off for us here. This has been down a few hours now and cannot find any information as to why this has happened. We’ve only had our 2x 2c cameras and doorbell 4 days. Is this normal?? UK based.
Back on track on my side.
Not sure what happened but curious to get more details from Eufy’s team.