Eufy IOS 4.73 app Time Zone bug

Queries
1

This is a bug with Eufy app.

I am in a different time zone from my camera. (1 hour ahead)
Got a trigger, human.
Play Event, yes the Event is perfect correct time.
But
I want see further after event. I went to Device PlayBack from Live page.

The Playback has correct orange and time mark but no activity … human.

the problem is Eufy app used current time of my ios device . so it is the wrong place.
I need to manual dial one hour later to get the clip.

Eufy App should have used the Cameta time instead of viewing device time .

If you see same problem Android or ios.
send in. feedback problem. so they will fix.

1 Like
2

Now all cameras have no events.
All orange makers in playback disappeared.

I hope eufy fix the issues soon.

3

still not fix

4

Looks like one million Eufy user do not travel?

5

This is wild that Eufy hasn’t fixed this yet. I traveled to a different time zone for two weeks last month and the entire time, I would get notifications for events but I wouldn’t actually be able to view the recording and the events page would be blank for all my cameras.

Forcing the time zone on my phone to match my home time zone shouldn’t be an acceptable work around.

What’s the point of security cameras if we can’t view events when we’re actually far away from home?

6

It should be easy fix if App uses the clock of the camera for display instead of viewing device clock.
Eufy does not want to or incapable to fix.