Eufy homebase 3 is not recording events not sending notifications

I have a Homebase 3 for nearly a year. I have about 11 outdoor cameras and 3 solo cameras that also report to the same account. Since this Nov 3 (2023) A couple days ago I noticed that no notification no event is recorded in homebase.

Homebase was working with the in-build memory 16G and in the first days of October I plug a 2T SSD. Everything worked well, I also add the Nov 3 a smartlock and it was working well… it is maybe coincided that the same day homebase stopped working for events perhaps? I also noticed that my SSD was 100% available when it was already some use… Also i noticed that evens previous to Nov 3 cannot be accessed because it says they were removed. I restarted homebase and then i shows 94% available but nothing is recorded and some minutes later it back to 100% available. I already format the SSD again, and it does not work.

I also turnoff all my devices, and after restarting, all camaras started to send notification (i walk around the house)… but once again, they stopped after some minutes (maybe an hour).

I finally decided to remove the smartlock since it was added the same day that homebase stop recording things… But no lock… I notice that is restart homebase, it says that the SSD is used at 94%… but soon enough, it back to 100% available.

Help here? anyone with the same issue. I am very invested in Eufy, and it will be so desapointed i need to change to a new system that is mroe reliable… to many cameras and sensor already. I hope this can be fix soon

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I don’t have any help to offer, except for you should contact eufy support before your warranty expires… devices have a 12-month warranty… In the event you need a replacement homebase3 you will have a support ticket on file.

Since connecting my floodlight cameras to Homebase 3 they stopped recording. All other devices that were already connected to Homebase 3 are still working correctly.

Got the same issue. Ill try resetting everything and see if that helps

I have exactly the same issue, and had it before. Back in June Eufy sent a firmware that disabled all recording. They eventually admitted it was their fault, but took them 6 weeks to resolve the issue. Then on the 4th Oct I added a new S350 camera and the HB3 updated to firmware This once again trashed the recording and notifications. I have had numerous email back and forwards with support and they refuse to accept their new firmware has caused this, they refuse to honour warranty as I didn’t purchase it direct from them, and they eventually tell me the HB3 is faulty, which is Bllsht! Just palm you off. No way is my HB3 faulty as it happened in June and they acknowledged it was their issue, and not only in this thread, but there are threads on Reddit of people with similar issues. Their products are great, but their software development team in charge of updates are amateurish at best, Who sends out firmware’s with bugs that go unresolved for several weeks at a time. These are security devices and as such Eufy have one again left my home unprotected for a second time for almost 2 months.How unprofessional is that! I’ve had Ring and more recently Ubiquiti camera on my house. Zero issues with either over a 4 year period!