Eufy event video playback not working


I have a 2k video doorbell and a ethernet wired homebase.

On my Xiaomi Note 5G, i can view live video with medium quality selected.

However, video playback for events doesn’t work, already tried the low encoder setting, but doesn’t make a difference. I have hear the sound from the event, but the video doesn’t play.

If i download the event and then play in an external player, it does work. Any ideas how to fix this?

Many thanks

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