Doorbell won’t always record visitors. any suggestions?

Detection settings are set at highest level. Ands secondary security system proves Eufy makes mistakes.
I walked up to my door today and no video was recorded. My hidden security system saw me but not Eufy. eufy did record cars driving by but not me walking to my own front door… :-/

one of my sensors just went offline less than 10 minutes after I wrote this. What a strange coincidence. that never happens

You’re not alone. A lot of people on here having the same problem! Mine isn’t recording at all and I could be stood in front of it. The actual flood lights come on but the camera doesnt get triggered to record and no notifications recieved.