Can't save 4k video due to subscription to cloud storage

Queries
1

I’ve just set up my EufyCam 3, and when trying to change the recording quality I’m limited to Full HD(1080P), and receive the message “Since you have enabled NAS or subscribed to cloud storage, the recording will only support 1080P full HD.” The motion detection on this camera has also gone really bad.

I haven’t enabled NAS storage, so the obvious issue becomes the cloud storage subscription. I removed the camera from the cloud storage, but it still doesn’t give me the option to increase to 2k or 4k, and I still get the same message.

Is there any way to get this camera recording at full resolution, or can I cancel my subscription and get a refund, I don’t particularly want to be limited for the next 12 months.

Or are there any plans to change this? A cloud subscription that doesn’t support 4k recordings when you’ve got half decent upload speeds is pretty poor.

2

The issue you described appears to be related to the cloud storage subscription and its impact on the camera’s recording quality options. Reach out Super Foam Usa to Eufy’s customer support for assistance. They should be able to help you understand the limitations of your current subscription and whether there are any options to upgrade or modify it to support higher resolution recordings.