Alexa devices not always ringing

Hi, I have just installed the 2K wireless doorbell. I’ve set up the Alexa skill but when the doorbell is rung sometimes my devices ring, I have four, but sometimes the don’t! Any help/suggestions greatly appreciated.

I only installed my doorbell yesterday and when testing it wasn’t ringing on the Alexa Dot. Despite numerous attempts.

Then, randomly in the night. My Alexa binged twice when nobody was there.

I’ve not tried it ty and I’ve had no notifications or anyone come to the door. Might do some more tests tomorrow.

Hey @quietman,

Have you tried to logout and relink the device to see if the issue still persists?

Please feel free to reach out so we can have the engineering team to look into this case for you.

Remember your satisfaction is our top priority and we will be sure to resolve the issue for you.