Glad to hear that I am not alone as Eufy Support claims that my problems are very unusual.
And honestly I’ve had it with this system… I regret spending 2K USD on it!
For anyone interested this is how I experienced my one and half week of owning a Eufy system…
And same as you guys, constantly have to get my ladder out to take camera’s off, reconfigure them, reconfigure Google Assistant, reconfigure IFTTT, etc. A fucking nightmare it is!
I’ve escalated my case with Eufy, but apart from apologizing nothing seems to happen. And the only poor troubleshooting step they took was the following;
So sorry for your wait! After a double-check with our tech team, we notice that your home base is online now and we are wondering if your issue has been resolved or not? If the issue persists, please try to update the latest app version to see if it will help to resolve your issue? Also, please help to confirm if you have connected many cameras to your Homebase? If yes, we suspected there is some stability issue with your home base when it was connected with many cameras.
My horror setup:
1 HomeBase 2
9 2C Camera’s
6 Doorsensors
2 Keypads
Problem Log
• Friday 10/07
o Geofencing stopped working when we arrived at home, as it didn’t switch to “Home”
o Unable to view camera’s, get a black screen with a message (translated from dutch ‘Voeg camera of sensor toe.’): Add camera or sensor + Refresh button
o One of the camera’s (named “Keuken”) was offline
o Removing and adding the “Keuken” camera again makes it available again.
o None of the camera’s (excl. “Keuken”) are available on any of the mobile devices or via your MySecurity Web Portal
o We’ve rebooted the HomeBase twice for testing purposes
• Saturday 11/07
o Camera’s “Zijdeur” and “Keuken” both started showing the same image, the one from camera “Zijdeur”
o Had to reinstall camera’s “Zijdeur” and “Keuken” to fix the issue
• Sunday 12/07
o 2 doorsensors dissappeared from the application
• Monday 13/07
o 4 Camera’s became unavailable again (same as 10/07) “**** Slaapkamer”, “Oprit”, “Inkom”, “Gang Boven”. Unable to view camera’s, get a black screen with a message (translated from dutch ‘Voeg camera of sensor toe.’): Add camera or sensor + Refresh button
• Tuesday 14/07
o Replied to your e-mail to get better support
• Wednesday 15/07
o 5 doorsensors stayed offline and had to be synchronized again; “Garage Poort”, “Deur Keuken”, “Slaapkamer Linkerraam”, “Slaapkamer Rechterraam”, “Badkamer”
o Had to reinstall camera’s “**** Slaapkamer”, “Oprit”, “Inkom”, “Gang Boven” to fix the issue as I couldn’t wait any longer for your “troubleshooting”
o 2 keypads arrived from your official store, added and configured them to the HomeBase
• Thursday 16/07
o Switching between Home and Away using the keypad doesn’t work verry smooth
o Added 2 extra PIN codes for users on the keypad
o Keypads “Voordeur”, “Keuken” are reporting that they aren’t configured anymore and when clicking them start the installation procedure
• Friday 17/07 (Today)
o Keypads “Voordeur”, “Keuken” are reporting that they aren’t configured anymore and when clicking them start the installation procedure
• Saturday
o Keypads “Voordeur”, “Keuken” are reporting that they aren’t configured anymore and when clicking them start the installation procedure
o 8 out of 9 Camera’s became unavailable again (same as 10/07) “**** Slaapkamer”, “Bureau”, “Woonkamer”, “Keuken”, “Inkom”, “Gang Boven”, “Terras”, “Oprit”; . Unable to view camera’s, get a black screen with a message (translated from dutch ‘Voeg camera of sensor toe.’): Add camera or sensor + Refresh button
o Doorsensors not connected anymore and not reporting status