Wired Doorbell - Motion Detected & Notification, but Not logging in Events to view later

I’ve had the 2k doorbell for maybe 2-3 years. An issue that’s been happening is the doorbell will detect motion or a person and I will receive a notification which I am able to view the recording when I click into the notification. This tells me the doorbell is properly detecting and recording the event. The problem is I can’t access the video again because it does not get logged into the Events history. Any ideas?

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