Wifi issue not connecting to hidden SSID

I just received Homebase 2 with battery video doorbell 2K. Why won’t this thing connect to wifi when SSID is hidden? It will connect if SSID is unhidden, but will not if SSID is hidden. Why can’t I connect Homebase 2 to wifi when there are certain characters in my wifi password, too? I’ve had to simplify wifi password and unhide my SSID, which are two unsecure things I have to do in order to get Homebase 2 working on wifi.

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