Started today, the fingerprint sensor no longer lets me lock/unlock the door. The circle light doesn’t turn on if I tap it or touch it.
HOWEVER, I can still add/record fingerprints and the circle light comes on! So I guess some firmware level bug? It feels like the fingerprint scanner is locked out or something. The number pad still works fine.
Ok, good to hear you got a resolution and they are replacing the unit. On the plus side you should have a better functioning lock as the newer locks have better internals and firmware.