Video stops recording when doorbell answered

I have just purchased the eufy Security Wireless Video Doorbell (Battery-Powered) with 2K HD
I have come across this issue. When the doorbell is pressed and I answer it the video stops recording. It only records video up until I answer the doorbell with 2 way audio feature.
1.Is this a fault ? Or do I need to adjust some settings ?
2. Will this issue be addressed as I heard the wired doorbell had this issue but it has now been fixed through a firmware update however I don’t have ability to use a wired device.
I’d appreciate your response in regards to this query. Thanks


Having the same issue.

What’s the point of recording only up until doorbell is answered.

If this is a bug it needs to be fixed ASAP.

If this is a limitation it’s absolutely ridiculous and I’ll move to a different product.