Video Doorbell (Battery) - unable to access event footage if it gets un-sync

I had to take off my Battery doorbell for some home renovation and during that time I needed to turn off my doorbell so it doesn’t waste batteries.

When I un-sync and turn off the doorbell, I was not able to see any event footage at all. Later I turned on my doorbell to sync it back up, the event footage loaded up.

If the footage is stored in the homebase2, why does it need to be synced in order to view? If somebody had stolen my doorbell, break it, or un-sync it. How will I be able to pull up any footage?

My app and homebase is running the latest update.
Please, if there is a fix, let me know.

Thank you!

1 Like