Update lasting whole day?

I’m away from home currently and realised I didnt get a single notification from my eufy all day;which is extremely unusual. I logged in and say that is been updating. However. It’s still not done. It’s already been well over 30 mins as well and I’m at a loss for words here. Could someone have taken the doorbell and the technology isnt keeping up? I’m not sure what to do here or what the problem is. I have tried contacting tech support but I keep running into the automated answers. Please help