Unlock the Power of eufy | Motion Detection of Video Doorbell

Do you ever feel that you’re getting out-smarted by your smart home? To make life easier, we want to share monthly tips with you that will help you make the most of your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart-home class.

Before we get started, we have an exciting update: The new eufy Doorbell was released on June 12. If you were one of the eager fans to have already purchased the eufy Doorbell we would love to get your initial thoughts.

Anyway, on with the main event. You are here to learn more about what makes your eufy device tick. For this installment, we will take a closer look at the eufy Doorbell. In particular, the Motion Detection function, to learn how a simple change to these settings can ensure you only receive the alerts which matter to you.

What is Motion Detection?

Motion Detection is designed to monitor the situation outside your front door, detecting moving objects and then pushing notification alerts to your phone. By setting up Activity Zones and adjusting the Sensitivity you can modify the frequency in which you receive alerts. Follow the provided scenarios for reference when adjusting these settings. Guidelines will be provided for if you should set the Sensitivity level to “Head Only”, ”Upper Body” or, “All Motion”.

How to reduce the occurrence of false detection?

If your phone is blowing up with irrelevant alert notifications it is likely due to unsuitable Motion Detection settings.

Here are some handy tips to reduce false detection:

In cases where the Doorbell view is highly active, objects such as moving vehicles, trees blowing in the wind, or passersby may easily trigger Motion Detection. The solution here is to set up an Activity Zone that excludes the areas in which these moving objects are likely to be found.
You may have your Sensitivity level set too high. Manually reduce the sensitivity and trigger times appropriately.
If the above two methods are not successful we suggest removing any Activity Zone and setting Sensitivity to “Face Only”. Facial recognition accuracy is increased and the probability of false detection significantly reduced.
How to reduce the occurrence of missed detection?

You may find that you are missing certain alerts that you want to see. Maybe you are completely missing visitors approaching your house or you want to be alerted if your pet gets out on the front lawn!

Here are some suggestions for solving missed detection:

If you set an Activity Zone, please ensure that the zone you have drawn covers the entire range of interest. The images below show the correct and incorrect way to draw your Activity Zone.




You may have your Sensitivity level set too low. Manually increase the sensitivity and trigger times appropriately.
Ensure that you have not set the Sensitivity level to “Face Only”. Setting the level to “Upper Body” or in rare cases “All Motion” will increase the likelihood of capturing the events you want to see.

Power Unlocked! :unlock:

Do you ever feel that you’re getting out-smarted by your smart home? We know that the sheer level of features on our products can be a little overwhelming. So to make life easier, we want to share with you tips into how to best use your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart home class.

Where you can find us :smile:

If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:

1)eufy Security app → Help → Call us/Feedback.

2)Ask your questions here at the bottom of this post.

3)Send us an email: support@eufylife.com

We will get back to you as soon as possible.

Thank you for your support.

eufy Security Team

Spread the word to earn points!
16 Likes

How to knock off notifications when we are leaving the house.

1 Like

How bout stop with the stupid questions and ads on the freeging app and let us protect ourselves with the system we bought. Anymore and will go with a more stable swan system.

What adds I don’t get any. Questions again what questions. I don’t get any of these when just viewing my streams.

You can use geo location.

1 Like

:grin: :grin: :grinning_face_with_smiling_eyes: :laughing: :laughing: :grin: :grin: :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes: :grinning_face_with_smiling_eyes:

1 Like

Poor service and
bad image

1 Like

This info would be helpful if the activity zone actually worked! As many other people have complained about, the activity zone does not seem to have any effect on filtering out unwanted movement. I have tried everything and nothing seems to work. This is not the first time I have worked with security cameras. I am an IT professional and have installed many security cameras and used many types of software. So it’s not me.

I purchased the Eufy doorbell (software v2.2.3.3) and it just doesn’t work for motion triggering the way they say it should. I think they realize it’s a problem but don’t know how to fix it. Hoping they come out with a new firmware update that fixes this.

4 Likes

How do you get the doorbell and camera to stop recording every 2 minutes literally. It picks up tree leaves blowing and sends text

Reading these issues and I thought I went to a better company. :joy:

100% This is my only negative so far. The activity zone is not accurate or doesn’t work at all. I’ve changed the sensitivity level but it doesn’t make any difference.

1 Like

My doorbell does not seem to have a Face only option, it has a Human only option. Are they the same?

Is this a serious question?

I haven’t had any of these false trigger issues at all. It’s running very well.

I believe they are the same. This is set so that everytime you drive in and out of the driveway, if applicable, the doorbell doesn’t capture or alert you for that. Likewise if you have very swaying plants or trees in the motion zone.