Do you ever feel that you’re getting out-smarted by your smart home? To make life easier, we want to share monthly tips with you that will help you make the most of your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart-home class.
Before we get started, we have an exciting update: The new eufy Doorbell was released on June 12. If you were one of the eager fans to have already purchased the eufy Doorbell we would love to get your initial thoughts.
Anyway, on with the main event. You are here to learn more about what makes your eufy device tick. For this installment, we will take a closer look at the eufy Doorbell. In particular, the Motion Detection function, to learn how a simple change to these settings can ensure you only receive the alerts which matter to you.
What is Motion Detection?
Motion Detection is designed to monitor the situation outside your front door, detecting moving objects and then pushing notification alerts to your phone. By setting up Activity Zones and adjusting the Sensitivity you can modify the frequency in which you receive alerts. Follow the provided scenarios for reference when adjusting these settings. Guidelines will be provided for if you should set the Sensitivity level to “Head Only”, ”Upper Body” or, “All Motion”.
How to reduce the occurrence of false detection?
If your phone is blowing up with irrelevant alert notifications it is likely due to unsuitable Motion Detection settings.
Here are some handy tips to reduce false detection:
In cases where the Doorbell view is highly active, objects such as moving vehicles, trees blowing in the wind, or passersby may easily trigger Motion Detection. The solution here is to set up an Activity Zone that excludes the areas in which these moving objects are likely to be found.
You may have your Sensitivity level set too high. Manually reduce the sensitivity and trigger times appropriately.
If the above two methods are not successful we suggest removing any Activity Zone and setting Sensitivity to “Face Only”. Facial recognition accuracy is increased and the probability of false detection significantly reduced.
How to reduce the occurrence of missed detection?
You may find that you are missing certain alerts that you want to see. Maybe you are completely missing visitors approaching your house or you want to be alerted if your pet gets out on the front lawn!
Here are some suggestions for solving missed detection:
If you set an Activity Zone, please ensure that the zone you have drawn covers the entire range of interest. The images below show the correct and incorrect way to draw your Activity Zone.
You may have your Sensitivity level set too low. Manually increase the sensitivity and trigger times appropriately.
Ensure that you have not set the Sensitivity level to “Face Only”. Setting the level to “Upper Body” or in rare cases “All Motion” will increase the likelihood of capturing the events you want to see.
Power Unlocked! 
Do you ever feel that you’re getting out-smarted by your smart home? We know that the sheer level of features on our products can be a little overwhelming. So to make life easier, we want to share with you tips into how to best use your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart home class.
Where you can find us
If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:
1）eufy Security app → Help → Call us/Feedback.
2）Ask your questions here at the bottom of this post.
3）Send us an email: support@eufylife.com
We will get back to you as soon as possible.
Thank you for your support.
eufy Security Team
