Unlock the Power of eufy | Delivery Guard User Guideline fo Video Doorbell Dual

What is Delivery Guard?

Delivery Guard is an experimental feature, designed with eufy Security package detection technology, to protect your packages. Whenever a package is delivered, you’ll receive a notification. Plus, you can get pickup reminders throughout the day and be notified when someone approaches your package.

For the Best Experience

To ensure your packages are always detected, we recommend to do the following:

  1. Focus on a small and clear area with the Porch View Camera. For the best result, make sure the field of view does not go past your porch line.
  2. Ensure the porch has enough light, day and night.
  3. Install the doorbell where the camera’s view isn’t blocked. We have included a 15° mounting wedge to help clear obstructions.
  4. Set the activity zone to the usual package delivery area to avoid false detections.

Credit: Beta Tester Josh and Sweenbeen

What Leads to Undetected Packages

Package factors :

A. Type

Package Guard can detect boxes, and plastic and paper bags. Right now, the AI best detects boxes, and we’re still teaching it to better identify other types.

Credit: Beta Tester Clete and Anil

B. Oversized Packages / Packages Out of Frame

Credit: Beta Tester Anthony and Anil

C. Partially-Covered Packages

Credit: Beta Tester Ben

Device Installation :

For best results, install the doorbell on a wall directly facing approaching visitors. This will keep the Porch View Camera and the door from causing blind spots.

If you’re unable to do that, install the doorbell on a side wall and use the included 15° wedge to move the field of view.

A . Uneven Wall / Doorbell Tilted Up

Credit: Beta Tester Ben and David

If you’re still experiencing difficulties, check if these situations might be causing the issue, then try reinstalling the doorbell in a more ideal spot.

Credit: Beta Tester Jake

B . Obstruction Between Porch View Camera and Package (Decorations/Railings)

Credit: Beta Tester Anthony

All of scenarios mentioned that bottom camera may not flush with the front door, which causes a blind spot. And then if the courier leaves the package right in front of the door, the bottom camera will unable to capture the whole shape of the package, which will affect the accuracy of detection.

Environment

A. Lighting Conditions

The fill light for the Porch View Camera extends to 5 ft (1.5 m). For better detection, install additional lighting at night.

B. Snow / Porch Material / Porch Color

Credit: Beta Tester Gary and Andy

C. Flower Pots, Carpets, Shoe Boxes

Couriers

A. Out of View (Long Entryway)

Your courier might be leaving your package at the end of the entryway. That’s out of range for the Porch View Camera.

B. Side Installation (Wide Door Frame)

If the doorbell is installed on a side wall and the door frame is too wide, it could lead to an issue. When couriers leave packages on the other side of the door, the Porch View Camera can’t see it.

C. Open Environment

Your courier may place your package anywhere, and that could be out of the Porch View Camera’s range.

Credit: Beta Tester Bill and Sam

Shape

If the package possesses an irregular shape, it may not be detected. Right now, Delivery Guard best works with rectangular-shaped packages.

Unsatisfied? Help Improve the Feature

It’s annoying to not receive a package notification. That’s why we want to improve this new technology. Anytime that you get a package that’s not detected, take a picture or share a video so we can train our AI. You can do that right from the Events tab. With your help, we can train our AI to detect 100% of packages.

False Detections

Objects within the Porch View Camera’s field of view can accidentally be detected as packages. If you have shoe boxes, carpets, slippers, stools, fire hydrants, flower pots, or leaves on your porch, it unfortunately may be accidentally detected.

You can remove the object out of the field of view or set an activity zone to exclude this object.

As mentioned, we are constantly refining the app. If you get an accidental detection, share a video or picture following the same process we just mentioned. Your feedback ensures we can eliminate faulty notifications.

Credit: Beta Tester Andy , Anil , and Ben

Andy, Anil, and Ben shared these pictures with us after their lantern, sandals, and flower pot showed up as false detections. We quickly used these pictures to update the AI to ensure they won’t be detected as packages again.

Power Unlocked! :unlock:

Do you ever feel that you’re getting out-smarted by your smart home? We know that the sheer level of features on our products can be a little overwhelming. So to make life easier, we want to share with you tips into how to best use your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart home class.

Where you can find us :smile:

If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:

1)eufy Security app → Help → Call us/Feedback.

2)Ask your questions here at the bottom of this post.

3)Send us an email: support@eufylife.com

We will get back to you as soon as possible.

Thank you for your support.

eufy Security Team

4 Likes

Hi, when could we get the new dual-video door bell system without the home base that we already have ? Thanks

Hello, dear user, thank you for your suggestion guide us forward direction. We will take it into consideration seriously. Please feel free to contact us via support@eufylife.com and add some descriptions if it’s convenient for you. We will reply to you as soon as possible.

:sweat_smile: Very informative. However, can you please just fix the geofencing for Eufycam please. This has been in beta for 3yrs now, and still just does not work effectively. It is very frustrating to get a stream of notifications, because the app says your phone is “out of zone”, when the same apps map shows you pinned right in the centre of the zone.
Restarting the app every time you come home is not the purpose of geofencing.

Hi I recently fitted my Eufy dual Cam video doorbell and following a short heavy shower of rain water has ingressed into the top porch camera causing the lens to mist up.,also the bell was indicating activity without a human being present.
Is this a common problem or is it faulty?
I’ve also noticed that the top camera was giving a darker image than the bottom parcel camera.
Looking forward to your reply.

1 Like

Hi, my Eufy dual camera double security door bell will not pair with my new Homebase 3 which is already connected to two Eufy Camera 3’s.
When I scan the doorbell bar code using the app, it says to setup the home base first which is already set up.
Is the dual camera door bell compatible with the Homebase 3?
I live in Sydney Australia.

1 Like

Hi Ant6248, have you received a solution for this? I’m also having the same issue.

The dual cam video doorbell isn’t compatible with Homebase 3.

Depending on whether you have the battery or wired version will determine when it will be supported.

You can find the full schedule for when different products will be compatible with Homebase 3: eufy Support

Hi Fra,

On the Eufy web site, they have a link to the time frame for products to be compatible with Homebase 3. The dual camera doorbell will be compatible in January 2023.

Regards,
Anthony.

The video doorbell lens is foggy

My doorbell camera showed the mailman delivering a package and putting it on my porch behind my chair. But when I arrived home the package was gone there was no recording of anyone coming on my porch to steal the package. How can that be?

I still have a problem with the video door beel, it does not connect to wi-fi, the battery is fully charged and nothing works, but when I connect it to charge, it starts working normally, after disconnecting from the charger, it works for a while and again there is no connection to wi fi, I’ve done everything I could, but nothing helps, I think it’s a problem with the battery, although it shows that it is fully charged, it loses its power, I also checked the homebase and it looks like everything is fine, there is information that it is connected to wifi and the signal is strong

I am having a problem with delay in notification. Visitor in & having a cup of tea & bingo I get a notification they are coming Ming up the drive. Very disappointed as Eufy was highly recommended & I bought one for my daughter also. Can anyone help please?

Void this app now today.

mi cámara funciona bien

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My doorbell camera dwlites the video,and shows that video was removed manualy,but i dont do it,how to fix the problem ?got it for months now its really iritating

1 Like