Timestamp Incorrect: Wireless Video Doorbell (Battery-Powered) with 2K HD

Received the battery powered doorbell and was able to get the device setup and operational today. The Homebase 2 is connected to the network via ethernet cable. The battery doorbell is connected to 24V wired power.

One issue I have run into is that the time displayed on the video is off by about 30 minutes (30 minutes behind the actual time). The timezone settings for the homebase 2 are correct, and the time shown in the app is correct.

The firmware for both the doorbell and the homebase are the latest available, and the app is the latest available (android).

Has anyone else experienced this problem? If so, how can it be resolved? I have not found any way to force a time update action for the doorbell (or the homebase 2 for that matter).

Thank you for reaching out.

We are so sorry to hear that the time zone info is not correct. Could you please set the timezone at anyone, such as (GMT+08:00) Hong Kong, then change it to your right timezone to see how it works? You are able to set the timezone via my device>homebase>timezone.

If the issue keeps coming back again, please let us know we will further look into this case for you.

Thank you for your patience and support. Thank you for your patience and support. Looking forward to your reply.

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Thank you for the suggestion. I tried changing the timezone setting a few times and restarted the homebase 2 in between the changes. No change to the time shown on the video unfortunately.

After trying the timezone changes, I dug into the firewall settings and disabled a few rules. That seems to have resolved the problem. I’m not sure what was being blocked as nothing was showing in the firewall logs. Perhaps the NTP communication was not completing.

In any event, the time appears to be correct. i will continue to monitor and let you know if the problem reappears. If there is list of servers and ports that need to be accessible for proper operation of the system, that would be helpful to share with the end users.

Thanks again.