Smart Lock repeatedly loses calibration

My smart lock repeatedly loses calibration. After recalibrating, the lock will auto lock 1 sec after the door closes, but after a few door open-close cycles, it will stop doing the auto lock. Sometimes, after a few cycles, it will start working again, but soon stops.

The other annoying thing is that the door will auto lock after about 3 minutes with the door STILL OPEN. The YouTube video claims this isn’t supposed to happen. I think the open/close sensor on my lock is broken. Can anyone offer some advice?

Did you ever get an answer? I’ve just installed and having the same problem. Auto lock 30 sec works but it also locks when open after about 5 min. Tried re- calibration numerous times. No change.

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