One camera disappear from home set

One camera eufy cam disappear automatically, from my home cameras system. I thought maybe run out of battery, but after charge, Same. I try to add it again to system, but failed. Any one has any thoughts?

what firmware is the problem camera running?

and when you say dissapear, does it dissapear completely or say ‘offline’?

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Same problem for me starting today: EufyCam 2 Pro (installed since 2 weeks) simply disappeared from the Home Base and from the application. Already recreated 2 times via the App, working for 15 min. and disappearing again. Firmware 4.0.9 from 2021-12-23. Other EufyCam 2 Pro’s running on the same Home Base (but with different firmware - 3.8.4 and 4.6.6) without problem for the moment. Any idea ?

  • Update : Looks like the camera is executing a factory reset constantly after 2 - 3 minutes (3 beeps). Tried to charge again, new factory reset, HomeBase reset,… No luck, same behaviour. Camera sent back to vendor for replacement.
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Oh I think I have exactly same problem with my Eufycam 2 pro.
she disapear from my software.

I charge it and now she do 1bip 1 silence and 2 bip again and shutdown in loop

Same problem here with one EufyCam 2 Pro. It worked fine for a year and now it’s been gone twice.
Did you find a solution?

Second camera with the same problem!