Not getting any firmware updates ? doorbell still on

Hi there,

I’m constantly having issues with firmware updates, whether it’s the base station, cameras or battery doorbell.

Now it’s my doorbell. It just sits there with no mention of firmware update and says it’s on version

I would really like an explanation from eufy why I’m not getting the updates and it only works when they push it to me or I need to reboot the base station.

Now rebooting the base station doesn’t solve the problem. Battery doorbell still on and there’s no option in the menu to check on new firmware.

This is really annoying…

edited: @AnkerSupport please explain why some people get updates pushed automatically and myself for example don’t see anything. Please check :

Thanks for reaching out!

In this case, could you please let us know your eufy account and the serial number of your doorbell device?

If this issue still persists, please do not hesitate to contact us( We will have the engineering team to help you with the manual update.

Thanks again for all your support. Have a lovely day!

THnx ankersupport! You already fixed it by pushing a firmware

@Dalma So glad to know the issue has been fixed!

If you need further assistance, please don’t hesitate to contact us at any time. :slight_smile:

Have a lovely day!