Night time motion detection non-existent!

Battery doorbell ceases to function in the hours of darkness and won’t record activity until dawn. This makes it useless. Have tried maximising sensitivity, disabling night-vision and widening the motion detection area. I’m heading for a return/refund. Any ideas?

Same problem. It is a bad product. Only suggestion I have. Buy a doorbell from another brand. I am done with Eufy.

1 Like

What motion are you expecting? I did notice my doorbell is less precise when it is dark outside, but will still only detect humans.

my 2k won,t detect human at night, repot human as motion.
if I have my to camera, it won’t identify as human neither in day light.