New Floodlight Cam E340 won't show live view

Queries
1

Hi Folks,

I bought the E340 today and followed the quick start guide.

I have a very good wi-fi signal throughout the house and beyond because I have a mesh system.

I intend to mount the E340 on the exterior wall of the garage above the panel door at a height of approximately 8 ft.

I set up the camera as instructed and connected to the wi-fi. The signal strength is showing “great” in the Eufy phone app. I also inserted a 128 GB card.

No matter what I try I can’t get a live view and the camera keeps going offline.

Do you think the E340 is faulty out of the box or haven’t I set it up properly?

2

Router model? Check if transmit power at 100%
How many devices?

Internet speed.

Is 2.4ghz good?

How far away? Too far , you need a repeater …

Any metal , walls between camera and Router?

What kind of viewing device, ios or Android? You need local network ON for Eufy app if ios18

1 Like
3

Hi,
Thank you so much for your reply.
My ISP is Belong and I have never tinkered with their router.
I’m on NBN25 which streams HD video flawlessly.
As mentioned, I have a mesh Wi-Fi set up which switches automatically between 2.4 GHz and 5.0 GHz depending upon the device.
I don’t have any metal walls and the signal strength at the E340’s installation location is 96%.
The Eufy app is installed on an Android phone.
By the way, I have an existing Eufy system with 3 cameras connected to a homebase 1 which is not compatible with the E340.
The existing system works fine.

4

You might try static ip assign to the camera.
Use 5ghz only.

Isp modem with built in router are usually poor performance. Try a separate router and bridge your modem.

If still not working call up Eufy to see if they have suggestions

Isvyour Android device capable to watch 3,k video?

5

Thanks again but that’s way too technical for me :sweat_smile:
Bizarrely I have managed to get the camera working by connecting to a weak Wi-Fi channel and not the mesh channel. Their signal strengths are 44% (2.4 GHz) and 96% (5.0 GHz) respectively.
So it appears that 2.4 GHz is better but I can’t select that in the app and I can’t change it to 2.4 GHz in the mesh settings.

6

Best is to fix to a single frequency if you can.

Since it is 3k , 5ghz has better speed than2.4ghz .
Also, make the freq has less devices on that frequency.