Iphone 11 pro notification

Detection notifications on the IPhone 11 pro go straight to live view when you click on them rather than watching the recorded video.

Any advice? My android phone works fine on the same system

Hi ,

Are you referring to the HomeKit notification or the eufy app?


In the Eufy App.

Thank you for reaching out. @DJSeager

For the eufy security app, when the user received the notification and it will take the user straight to the LiveView page to see the Live recording screen.

If you would like to check the recorded recording, you can go staring into the “Event” page to view the latest recording on the top.

We totally understand that our product is not perfect. You have our promise that our engineers would work day and night to improve this product and we are glad to have your support and understanding, which would be a huge encouragement for us to seeking continuous improvement.

We will consider the possibility of future development. Any other concerns we can address in the future, please feel free to contact us.

​Thank you for your support. Have a lovely day.

No problem and thanks for the feedback. Please bear in mind it’s all working perfectly on my huawei. Really impressed with the quality.