HomeKit video in Home app - Eufy 2k


I have been using my 2k indoor since mid December. The stream always seems to work in the Eufy app but is very hit and miss on my iPhone in the Home app.

The still display in favourites is usually fairly up to date but, more often than not, when I try to view live video, the loading animation just stays above the latest thumbnail.

I use an AppleTV 4k as the hub and there are times it doesn’t work on there but also times it works but not on iphone.

I can almost always view my recordings on my iphone. If I ‘rewind’ slightly, it plays ok but then goes back to the loading animation when finished.

Any help would be appreciated. Thank you