I received my Homebase a few weeks ago.
But this unit is really, really slow.
Could you guys share your experiences?
Homebase 3 is connected via Ethernet.
My Internet connection is quite fast (1Gb line).
All my other devices, smart devices are connecting quickly.
I popped in an SSD drive into the Homebase 3, for fast storage access.
At this point I don’t have a lot of videos, yet. Still, the eufy iOS App it takes a long time to display my recordings on the Events page. It takes about 3-6 seconds every time I do something on that page.
After clicking the Events page initiates the page refresh. Then I have to wait 3-6 seconds to be able to do anything. After this, if I want to see older videos (scroll down), I have to wait another 3-6 seconds for that refresh. Changing dates is painfully slow (same 3-6 seconds).
The situation is the same, no matter how I connect: local network or remote location through the web.
Just for a test, I turned off all my connected cameras.
After that I checked the Events page… but the loading times did not improve. Same 3-6 seconds loading times.
I checked my network (gateway, switches, etc.). Everything is configured correctly.
The only thing that is really slow to respond is the Homebase 3.
I am very disappointed.
Anyone else suffering from slow loading speeds?
Same for me. I tried cloud storage for a week to see if that would make it better. Same result.
I really like this system…except for this problem.
One other things I’d like is to have the same features and abilities in the Web portal that the phone app has.
I have the same problem with 1200mbps speed. Also constantly have to pull the page down to refresh and it will later revert back to earlier video’s in the day. Quite annoying. This is definitely a app or home base problem that needs attention. Best to get on with support and start complaining so they fix it. I will also.
Same here. I was running a HB 2 with doorbell and with no issues for a year or two. I decided to install a add on doorbell and also go for a HB 3. While setting up and testing I am running the existing HB2 set up and the new HB3 and new doorbell alongside each other. The HB 2 gives virtually instant playback of events but the HB 3 can be 6 or 7 seconds displaying ‘decrypting from local storage’ message before image is displayed. Because the HB 2 has none of these issues I am happy my network etc is as it should be. I also will contact support .
I had a Homebase E failing on me. The unit stopped recognizing the memory card. It became unusable after about 3 and 1/2 years. It was out of warranty, and eufy could not do anything with it.
I decided to stick with the system and bought a Homebase 3.
But the performance is just not there.
I am not sure why this Homebase is so slow. This is their 3rd Homebase.
It has built in memory. I added an SSD to it. It has a wired, fast Ethernet connection.
Still, it is slower than the old Homebase.
And I am having other issues too.
Connected cameras are not recording.
I am getting the notification, but videos are not recording.
I created some Automations, where one of the cameras would trigger a recording on the other camera.
This worked great with the older Homebase. But with the new Homebase it is not working.
Very, very frustrating.
Further to my experience with the Homebase 3 slow loading issue, i have contacted support and been asked to upload logs and send screen recordings of the problem. Later I was contacted advising they needed to analyze the Homebase but they could see it was powered off. I have asked them how they could see this as I have not allowed any access via a remote access viewer, nor have I ‘ticked’ any option to allow cloud uploading.
Waiting for a reply. Does anyone have insight to this?
Well the HomeBase does access the AWS server several times, they may have found out that way yours was off or not online?
They might be able to tell by your email address or other information that you’ve given to them.
Over the weekend they pushed a new updated to the Homebase 380. This fixed the Automation issue for me. Now my cameras are recording.
What is strange is that support has been email me, asking about logs and other info, but never told me about the new update that they pushed. Anyhow, the Automation part seems to be fixed, for me at least.
Now I want to talk to them about the Homebase being very slow. If they can fix that too, then things are back to normal again for me.
There was an update to the iOS app today also.
Updates have made no difference. Support have been very prompt with their replies but they have decided the problem is down to my ‘choppy WI-FI’ which I dispute as all other devices, including CCTV and an existing Doorbell, (which has more walls etc in the way than this newer one), work perfectly well with no delays, drop-outs etc, so I have returned the unit and been refunded and all is well working with existing Homebase 2. Very frustrating. I am sure this can eventually be rectified in a future release. I would be interested in hearing from others who contacted support and Eufy’s response to them.
That is interesting. My Ethernet connection is 800/300. The HomeBase 3 connect via Ethernet. And things are generally very slow.
Noticed this very slow loading in the last few weeks, interestingly it only does it for one camera. My Homebase 3 has 2x 4K cameras and 1x 2k Pros. If I try and look at the footage or browse the calendar it take a good 4 to 6 seconds to load the list of videos and even play them and it does this every time I go backwards and forwards in the calendar, makes browsing painfully slow.
Yet for every other camera if I exclude the dodgy (one of my 4K ones) loading days/lists is instantaneous and so is playback on the other 4K one and 2K Pro. I have no issues recording, with notifications and playing a live feed on all cameras is very fast. Such a strange bug thats causing this huge lag for no apparent reason but only when browsing the recorded video.
It’s just one of the 4K cameras causing me to have a slow UI experience, otherwise it’s working flawlessly. All footage is recorded to an internal 2TB Samsung SSD, tried the built in storage and even formatting both but made no difference.
Doesn’t matter whether it’s wired or wireless as I get the same slow UI with one of my cameras.
I forgot to mention wifi or ethernet no difference…
I also have a mixed system.
- 2 x eufyCam: painfully slow to browse the list (sometimes I have to refresh the window for the new videos to show up)
- 1 x eufyCam 2C: painfully slow to browse, pretty much the same as above.
- 2 x eufyCam E: quite good about 1-2 seconds to load the list.
It seems that the camera type makes a difference in the loading times. They question is: why?
Aren’t all the videos stored on the HomeBase?
That is the way eufy markets their products.
Same here. I’m using 2gig fiber. After upgrading to the Homebase 3 with 500gb SSD and 330 4K cameras, it’s painfully slow loading events in the app. Hopefully they’ll fix the app if that’s the problem.
Hi all! Wanted to chime in on this as I’ve been getting the same issue. Received my HB3 last month and actions in the Eufy app were slow. Loading a different day or the first load of the Events tab takes 6 seconds, new clips take a couple of seconds to load thumbnails, etc.
I have a back and forth with support where I got them to push the latest 126.96.36.199 to my unit.
Thinking this may be a hardware issue, I got a second HB3 unit to test. I disconnected one of my two 2C cameras and paired with the new unit. The new unit came with 188.8.131.52.
No issues there! Clips loaded quickly.
Then I updated it to 184.108.40.206 and sure enough, the second unit went back to being slow to load clips.
Then I discovered after repairing my 2C to my original HB3 that clips were loading quickly. If I pulled up clips for just that camera, it was fast. But if mixed in with my second camera, it would be slow.
So I tried unpairing and repairing my second camera to my original HB3. Problem solved! Loading a different day is fast, loading thumbnails is fast, tapping on a clip decrypts quickly. Loading more data for a day still takes up to 6 seconds, but it might be the same for the HB2.
I’m puzzled as to how an unpair and repair fixed this, but I’m happy there’s a solution… no thanks to support.
Unpairing and repairing did mean redoing settings for each camera, but so long as the camera names didn’t change, the clip history per camera remains intact.
- request 220.127.116.11 if it hasn’t been pushed already
- unpair and repair ALL your cameras
I have to say that you are lucky. I have the exact same problem. How did you contact the support and have them push the 18.104.22.168 version to your device?
I’m in New Zealand, and I have tried the live chat - It’s a stupid bot that only knows the knowledge base.
The support email I used…
The numbers are increasing, they must address this issue…
Exact same problem here.
Home Base S380 (System version: 22.214.171.124)
2 x S330 (System version: 126.96.36.199)
2 x eufyCam 2 (System version: 4.6.9)
The problem has suddenly occured for at couple of days ago. Maybe after an update (?)
Home Base is connected to Ethernet (1000 Mbps fiber line). Phone is on WiFi 6 with a download speed of around 800 Mbps according to the Speedtest app.
Can see my issue in post 12 above.
I got fed up with one of my cameras slowing down the entire homebase 3 after this bug occurred randomly with no fix from eufy, only effected one of my cameras. Live playback and notifications were never effected, just slow as hell looking at the history. Change days, wait 6 seconds, change days again and another 6 seconds etc.
No ammount of unpairing and pairing again would fix the ridiculous 6 second loading lag, so I just decided to wipe the bloody lot out using the reset hole on the homebase 3 and paired all my cameras again 2x S330s, 1x 2C Pro and the Dual Doorbell and setup all my settings and automations again.
Every camera is now extremely responsive just like the day I originally set it up, no lag when browsing daily history per camera or viewing events from all cameras at once, no more slow decrypting videos. They just play instantly.
Worked fine for months before this issue occurred, so I really hope this doesn’t happen again. I honestly doubt eufy will fix whatever bug caused this so if your having lag looking at your history a full wipe and reset is unfortunately the only option.