Home base 2 stuck on update

I just got a new homebase 2 battery video door bell. Setup of the HB2 is a pain because I need to go to my router settings and disable firewall. Right after the app accepted to HB2 a pop up is telling me to update from → I then clicked on the update and waited for 10+ minutes for it to updating resulted in a failure of no reason and the HB2 has been stuck in the updating loop since.

Is this really the experience for getting a security system setup?