Geofencing only works when app open

Same here, why hasn’t this bug been squashed already? What’s up Eufy?

I’ve had this issue since I purchased my cameras in 2021. I’ve always hoped there would be an update to fix it but sadly one has never came. I have tado heating that works flawlessly in the background of my iPhone but eufy can’t seem to fix what appears to be a simple issue

This is a genuine response from eufy Support a few weeks ago before I stopped using their software, and I couldn’t resist posting it here. Draw your own conclusions from it :laughing:

“This is a complicated feature to develop, for example, it is difficult for professional map apps to be very accurate, and it is even more difficult for us because we are not professionals in this field, but we have developed this feature for a better customer experience, and we will try to optimize it.”

English translation “you bought it, you own it! We don’t care”. This problem goes back almost 3 years so it’s a safe bet they are not interested in any kind of fix.

I have the same issue NOW as the person from Oct 2020.