Failed to request-23

I’m away from home and can’t access events or live stream.
Keep getting ‘retry’
And ‘failed to request-23’
Any ideas?

Same with me have emailed eufy support

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Me too, unfortunately.

I’d try pinging your home IP address from your phone to see if it’s up. Another possibility is use Eufy’s portal at https://mysecurity.eufylife.com/#/login

You can sign in to the portal with your account credentials and see you cams anytime. You can’t manage anything from the portal only view.

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