EufyCam2: only works when plugged in to charge

Queries
1

I’ve developed a problem with my EufyCam 2. For some reason, it no longer works (the app will not connect to it) unless I have it plugged in to recharge. The battery is at 100% and is in a location where it has always functioned just fine. I’m not sure when this started exactly (maybe with iOS 14?) but it’s certainly not a problem with where it’s located. I have a pair of doorbell cameras that work just fine. I’ve tried restarting the HomeBase and removing/re-adding the camera. I’m at a loss here on what to do. Here are the details for the camera:

Model No.: eufyCam2
Serial Number: T8114P0220030D99
Subsystem Version: 1.0.70-20200706
System Version: 2.6.7

2

Try and plug it into the homebase, there have been issues during beta where this happened and plugging it into the homebase somehow fixed it. Give it a try, if it still acts up send support@eufylife.com a message with your details and they can further assist you

3

Thanks for the suggestion. Plugging into the HomeBase didn’t help, unfortunately. I’ll shoot an email to support.

4

Apologies for replying to an hold thread, but did you get a solution to this? My camera is doing the exact same thing

5

2 years later, first result on Google. Same problem. Anyone fixed it?

Camera will only stream when charging, battery is full, other cameras are fine, tried removing it and readdding.