How can you disagree? You have already made changes to the wording in the app and to your marketing materials. It was clearly shown by a user the data being unencrypted. And how about being able to play the feed over VLC?
Sites are removing Eufy from their recommended cameras lists very publicly, which would not happen without some plausible reason (Gizmodo was able to reproduce the unencrypted uploads).
This response seems tone-deaf and really lowers my trust in my Eufy products and does nothing to address the concerns that you say you are aware users have.
This is disheartening.