When I try to use the app, it does not work over cellular when trying to view the cameras or access them. It only works when I use it over Wi-Fi. I checked to make sure it wasn’t restricted in cellular connection settings either. Anyone have any idea why this issue is happening?
@Mat2916@calvinn92 Unfortunately, this is just another example that showcases Eufy’s troubled updates. They always seem to fix one issue…but create another.
I’ve done the online chat this morning, of little help as they ‘will report it’
I have also emailed screen recording of the app crash happening to eufy support and provided them a link to this forum which contains the same issues reported by multiple people
Did all of you guys recently have this issue? The reason why I ask is because I had this issue for several months now actually. Not sure if exactly same issue and it just became more widespread with the more recent updates.
“As this is an unusual case, I have to forward your case to our tech team. Rest assured that I will keep you updated once we received the feedback from our specialist within 48 hours.”
Think I’ve had this standard text reply for almost all questions I’ve asked of them!
Absolute sh@!
If only they had a forum that they could look at and see what issues their customers were having
I had the same issue and it was very frustrating that you can’t respond to the doorbell when you are out and about, on 4g. I sent an email to eufy who then invited me to test out their beta, I have just downloaded it and tested it out. Worked perfect so far.
Unfortunately their latest app v3.0.1 did not resolve my issue. I can view the cameras in live view when on WiFi but once I am on cellular, the app would not let me view the live view.
Installing the test app fixed the issue for me. The support however was poor. I even escalated the incident, because the support wanted me to open so many ports on my firewall, that it would become a Swiss cheese This seemed to be related to using dual line on my iPhone. Once I disabled one of the lines this worked as well.