Eufy is banning rooted Phones?

I have since year amd day Xiaomi phones with a custom Rom.

Suddenly my Eufy app was not working.
After some digging on the internet I have read Eufy are banning rooted Phones?? Why the hell is that??

I can’t get the app to work even with Zygisk hide it’s not working.
I have just invested several hundred Euro to this system. Which is worthless to me now.

EUFY please fix this…