Eufy indoor cam not connecting to wifi

I have two Eufy Indoor Cams (Pan and Tilt model). One of them is working great, however the second (older) one is no longer connecting to my wifi. It’s plugged in (I’ve tried several power outlets). The light at the front is off. The Eufy Android app says that the camera is offline, and trying to set it up again makes me choose the wifi network and after a minute or so it says that it failed to connect.

Any ideas? Is there a way to factory reset these cameras? The manual doesn’t mention that.

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Did you contact the customer service? What did they say?