Eufy floodlight camera unable to connect to internet

I’m struggling to connect my Eufy floodlight camera to the internet. It seems to be connected to the WiFi but not the internet. I have a SkyQ upright router and configured it to separate the 2.4Ghz and 5Ghz. I have also tried using an Extender configured to 2.4Ghz and still no joy. Well sick of running up and down the ladder resetting unit. Can anybody please help?