Eufy floodlight cam 2k issues

Just got this cam and encountered a major issue: motion triggered recordings are not playing back. When trying to playback events, the app will display a static screenshot with a loading icon in the middle while some audio from the recording can be heard. After a while, it errors out.

Live video feed works perfectly, so does recording videos from the feed.

I tried switching to 1080p recording and rebooting the cam, nothing helps.

I already have a 1080p floodlight cam & 2K doorbell cam and both work perfectly.

I have the latest firmware installed, never tried the cam with stock firmware…

Please help!