Eufy cam 3, Disable notifications for known people (family)

Tips & Tricks
1

I have purchased a Eufy cam 3, 14 days ago, but the manual that comes with it is very concise.
I had read in a review that you could disable notifications from family and that this is tucked away somewhere in the app.
I think I’ve looked everywhere in the app but I can’t find it. Does anyone have experience with this function and can someone tell me where I can find that function.

1 Like
2

I found it myself

for those interested:

Eufy App → Select Homebase → Setting (cog upper right corner) → Notification → Ignore Notification → Turn On → Select Face’s to Ignore

2 Likes
3

I recently purchased the Cam3. Like how they work. As for the numerous notifications, I set myself to “Ignored” but still keep getting notifications Not sure What’s up.

4

Indeed. That function doesn’t seem to work as it should. I also get the notifications from myself.

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5

I’ve also still been getting notifications even though I’ve set it to ignore familiar faces. I think it’s sending the alert before it can positively identify a familiar face from a stranger. Any work around?

6

I hope Eufy also read this article and will fix this bug.

7

Additionally (and as stated in the title of this post) entire classifications like “family” should be able to be ignored with one click - we shouldn’t have to click each face individually.

Same here, this filetring doesn’t always work… @eufy_Operation - please fix this.

8

It appears to be working for me. Great feature to have, when I definitely know if I am there or not :wink:

9

I have same problem with 3

10

Hi. When you say it’s working for you…do you mean it detects motion and records but you do not get a notification if the motion was identified to be someone you have turned off notifications for? If so, what model camera / homebase do you have? Maybe they’ve fixed this issue in later models?

11

Exactly. No notification, but if I want to check manually, the recorded event is there.

12

I have now had Homebase 3 for a year now with s300 and s330 cameras but also gets notifications from family faces🥴. It’s disappointing and ends often that I turn the system off.

Have 100s of pictures for the family and I also have typed that same person very often.

Any solution here?