Eufy 2K Wired Doorbell - Chopping off 1st part of manual recording


I was hoping someone could help me. I installed the doorbell just after Xmas, it has been working amazingly well until about a week or two ago.

The motion detection recording is still working well, but if I have a live stream on, and need to record something happening, the resulting saved file is quite often missing the first 10-30 seconds after I pressed record. Annoyingly this doesn’t happen every time so I can’t put my finger on what the issue is. I wouldn’t think too much of it, but the first 10-30 missing seconds is usually where the ‘event’ I need to record is happening.

Has anyone else experienced this at all?

Thank you.

Just missed capturing the identity of a drug dealer, the deal and the vehicle they’re using due to this issue. It is infuriating. Doesn’t anyone else experience this at all?
I feel duped, this is a massive problem which I can’t return due to drilling holes in my house to fit it.