I got my E330 kit today, which includes 4 cameras and a Homebase 3. I buy this because I want 24/7 recording no matter there is detected motion or not.
But in the Eufy app, there is no option to do continuous monitoring in the screen that other people online choose “Continuous Recording”. The camera only records when motion is detected. There are even options to set length of recorded clips?!!! Images are shown below. What could be wrong?
Do you have it connected to a HomeBase? I know you said you bought the kit but on my cameras, it shows the Homebase Connection as the first tile on the camera settings page and that is missing on yours. Under that tile you have the option to select Only Events or Continuous Recording. I don’t think the cameras will give you the option for continuous recording if it isn’t connected to a HomeBase Unit over the network.
My homebase shows the 4 cameras it finds, as shown in the pictures below. Seems the cameras are connected to the Homebase. But are there extra steps I should do to get continuous recording?
I also have this kit, it hasn’t worked for 10 days, customer service never gives me an answer about what is happening, the movement no longer shines and I no longer have the play icon for 24/24 recordings. I am very disappointed after spending so much money!!!
On the home page where you have the view of the HomeBase3, what happens when you tap on AI Empowerment?
Double check to see if there’s a firmware update for the HomeBase3 and cameras.
Open up settings tap on General and then tap on about device… Check for Firmware Update…
Check out this link, it may help.
https://support.eufy.com/s/article/How-to-Pair-the-IndoorCam-With-HomeBase-3
Thank you! I updated the firmware on the cameras according to your instructions, and their continuous recording all works now!
can i know for the E330 which update number you have?
mine is: system version 1.0.3.4
I followed the suggested steps, the 24/24 play recording icon came back, but I still can’t see the recordings, it always says no video, I don’t even get notifications 
I don’t know what to do anymore!!
Hi,
Check to see if you have the latest eufy Security App installed.
If you haven’t done so yet, try restarting the HomeBase3.
Unplug the power adapter from the rear of the HomeBase and remove the ethernet cable also if you’re using one.
Wait for approximately 30 seconds.
Plug the HomeBase back into the power & plug in the Ethernet cable.
Wait for it to power back up for a few minutes.
Also, in the cameras Settings if you have the option to Restart Device try that also.
Hi, thanks for the advice!!
everything updated, unfortunately the problem remains, no notifications and no continuous recordings 24/24.
strange that my SSD is filling up, it went from 100% to 98% but it still says “no video”
update: to this day I still haven’t solved it, zero notifications, zero recordings 24/7. In the meantime the SSD continues to take up memory!
Well if support isn’t giving you any troubleshooting tips and you have exhausted trying to troubleshoot it yourself.
Looks like you’re going to have to do a complete install, setting it up like new unfortunately to see if you have the same issue.
Removing the HomeBase3 (Remove Device), from the app.
Doing this you will lose any recorded videos and you may need to add/Sync your cameras back to the HomeBase3.
Before you do this, I would try removing the hard drive… power off the HB3 take the hard drive out then power on the HB3.
See if you’re able to watch any new recorded videos that are on the internal 16 GB storage.
update:
I tried deleting home base 3 and cameras but it didn’t solve anything.
so I tried again, I disconnected everything from the app then I did a total reset (with the small button located under the home base 3), I deleted the app from my iPhone, installed everything and……
MAGICALLY EVERYTHING WORKS AGAIN 
Thanks everyone for the support!
